Cancellation & Refund Policy
LENTA CANCELLATION & REFUND POLICY
Last Updated: 26 February 2025
At Lenta, we strive to ensure a smooth experience for both Renters and Lenders. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed.
- Cancellation by Renters
Renters may cancel their booking under the following conditions:
More than 48 hours before rental start: Full refund issued.
24 to 48 hours before rental start: 50% refund issued.
Less than 24 hours before rental start: No refund will be provided.
- Cancellation by Lenders
If a Lender cancels a confirmed booking:
The Renter will receive a full refund.
Repeated cancellations may result in account penalties or suspension.
- No-Show Policy
If a Renter fails to pick up an item at the agreed time, the booking is non-refundable.
If a Lender does not provide the item as agreed, the Renter is entitled to a full refund.
- Refund Processing
Refunds are issued to the original payment method within 5-10 business days.
Payment processing fees may be non-refundable depending on the payment provider.
- Dispute Resolution
If a Renter or Lender disputes a cancellation, they must contact Lenta Support within 48 hours of the scheduled rental start.
Lenta will review the case and determine a fair resolution.
- Exceptional Circumstances
Refund exceptions may be granted for:
Verified emergencies (natural disasters, accidents, etc.).
Platform errors that result in a failed booking.
- Contact Information
For cancellation or refund inquiries, please contact support@lenta.com.au