LENTA CANCELLATION & REFUND POLICY

Last Updated: 26 February 2025

At Lenta, we strive to ensure a smooth experience for both Renters and Lenders. This Cancellation & Refund Policy outlines the conditions under which cancellations and refunds are processed.

1. Cancellation by Renters

Renters may cancel their booking under the following conditions:

More than 48 hours before rental start: Full refund issued.

24 to 48 hours before rental start: 50% refund issued.

Less than 24 hours before rental start: No refund will be provided.

2. Cancellation by Lenders

If a Lender cancels a confirmed booking:

The Renter will receive a full refund.

Repeated cancellations may result in account penalties or suspension.

3. No-Show Policy

If a Renter fails to pick up an item at the agreed time, the booking is non-refundable.

If a Lender does not provide the item as agreed, the Renter is entitled to a full refund.

4. Refund Processing

Refunds are issued to the original payment method within 5-10 business days.

Payment processing fees may be non-refundable depending on the payment provider.

5. Dispute Resolution

If a Renter or Lender disputes a cancellation, they must contact Lenta Support within 48 hours of the scheduled rental start.

Lenta will review the case and determine a fair resolution.

6. Exceptional Circumstances

Refund exceptions may be granted for:

Verified emergencies (natural disasters, accidents, etc.).

Platform errors that result in a failed booking.

7. Contact Information

For cancellation or refund inquiries, please contact support@lenta.com.au